SUPPORT & FAQ

Graphics courtesy of Jonathan Lewkowicz.

The service are setup correctly, but these are two different types of service.

Type / Method 1: iMage Server located at http://www.iCV99.net
This is designed as an easy connect feature. Once activated from your LAN Web User Interface (Advanced --> iMage Server) you can then login to the www.iCV99.net website to view the video. However, this method allows you to view video ONLY, you are not able to login from remote to manage your Web User Interface.  See Q8824 on router setting, if necessary.

Type / Method 2: DDNS domain name located at http://ddns.iCV99.net
This is the other method to see video stream over internet.  Each unit comes pre-assigned with a domain name (example: 3921234567.iCV99.net, where the numbers are the product unique serial number). From the Web UI, just goto Basic Settings --> Network --> enable free DDNS and you can use that domain name.

(Note: consider also using another 3rd party DDNS to provide a back-up in the DDNS server is down)

However, you must also setup Port Forwarding on your Router. You MUST open LAN port 80 (TCP) to WAN port 80 (TCP), and another LAN port 9001 (UDP) to WAN port 9001 (UDP). Once you have done this, than from any PC that is connected to the internet, you can just type http://3921234567.iCV99.net and you will login to the Web UI.

In this case the default domain name http://3921234567.iCV99.net has been renamed to http://sample88.iCV99.net

HCV91 units have a hardware reset button located at the back.  To factory default;

1. Unplug the power and LAN cable,

2. While holding down the pin-hole reset button, replug the power. You'll notice the both the LAN light blinks 3x then goes off. The system will restart and the LCD will show "0".
 

3. While still keeping the pin-hole button held and wait for about 45 seconds.  This cause the system to delete, reset and reboot.

4. The LAN lights will blink once signal the reset. Once you see the LCD screen display comes on, you can release the pin.

The unit should now be reset to factory default and will reboot. Connect the LAN cable and it will search for the DHCP IP.
 

A couple of possibilities;

Possibility 1: Generally, no setting is required on the router.  However, on some routers the UDP port will be blocked. To resolve this, you need to do port forwarding for UDP 9001 port.  See the following illustration.  Note: Setup name / procedure may be different on your router.

Possibility 2: If you have set a User Account from the server's Web User Interface (Basic Settings --> Account Settings --> User Account). Than you must also enter that information in your www.iCV99.net account.

Note: Applicable to HCV91 firmware *.CV91.7B06 and HCV73 firmware *.CV73.7A02 and above only.

Video streaming on webpage can be achieved using META / Java script.
[To view camera image]
example: http://192.168.0.214/pda.cgi?user=admin&password=1234&page=image&cam=1
  user: user account
  password: user password
  cam: 1,2
    1: camera A
    2: camera B

[To control camera direction]
example: http://192.168.0.214/pda.cgi?user=admin&password=1234&page=execute&cam=1&command=1
  user: user account
  password: user password
  cam: 1,2
    1: camera A
    2: camera B
  command: 1,2,3,4
    1:Up
    2:Down
    3:Left
    4:Right

To reveal or change your password:

1. Goto your PC that is in the same LAN as your iCAMView unit.

2. RUN Internet Explorer and type in http://xxx.xxx.xxx.xxx/password.cgi  (where xxx.xxx.xxx.xxx is iCAMView LAN IP, you can see this directly from the LCD display or in some OEM models without LCD, then RUN iCAMView Utility to check the IP address) see here.

3. It will request for (see here);

ID = admin

Password =  (this is shown at the back of your iCAMView server, normally labeled as Password or PWD) see here

4. You can now either clear or write down the password that is blocking the unit. See here.

Please note:

1. That the password is case sensitive. 

2. This method can also be used to reveal password set to the iCAMView Utility program.

Yes, provided that the camera is using VIMICRO chip.  You will have to check with the manufacturer of the USB camera.  Currently, about 60% to 70% of the cameras produced in China uses this chip.

Click on the top margin, and install ActiveX.  Also make sure that you have firmware v2.37, if not you'll need to upgrade.

a. Please make sure that you have a GRPS / WiFi enabled PDA / PPC.  Use the browser and type in http://xxx.xxx.xxx.xxx/pda.cgi (where xxx is either the LAN IP, WAN IP or your Domain Name).

b. You will then be directed to the login page.  Enter your Login Name and Login Password.  Click Apply.

c. You can then choose to view images from either Camera A or Camera B.

d. The size of the file depends on the resolution that was set in iCAMView WEB UI under Basic Settings --> Camera Settings.  The default default file name is "showimg_pda.jpg", click Save As... to change the file name and save location.

    --->   

e. Click Refresh to download the next image or Back to go to the camera page.

The industrial Standard for effective USB cable length is 5.0m from source to source.  If you so decide to extend the length, you can purchase a USB extension

The Standard effective length per RJ-45 cable is 100m, you will need a hub per 100m extension, up to a maximum of 480m.

iCAMView is designed primarily for indoor use.  For outdoor use you will need a protective housing.  This is not supplied.

You can add a zoom lens, but will have to adjust the zoom manually.  The default camera does not support 'remote' zoom.

For users with DYNAMIC IP;

(a) From your PC log-on to any of the 4 free DDNS webpage listed in (Basic Settings --> Network --> Dynamic DNS).

    i. dyndns.org  (server in USA)

    ii. myddns.com  (server in USA)

    iii. dhs.org  (server in China)

    iv. zive.org  (server in Japan)

    NOTE: 3322.org (server in China)  --> this is no longer supported in our standard firmware.  It is only available for OEM firmware.

(b) Create a USER ACCOUNT and Password.  Choose your Domain Name.

(c) From your PC log-on to your iCAMView as Administrator.  Enter the above information in (b) into the Dynamic DNS section.  Make sure the "Use Public IP to Register" is set to "Yes"  Then Click "Apply" located at the bottom of screen. Not "Update".

Note: Please allow 5 minutes for the DDNS server to be updated with your Current WAN IP.

If iCAMView is connected to a Router or IP Share then;

(d) Go to your Address Translation / NAT / Firewall section of your ROUTER.  Open up TCP port 80 and UDP port 9001, make sure that the TCP port is not currently used by your router, otherwise choose a different port.

Note:  Here you are using iCAMView to check your current WAN IP and update the DDNS server.  Alternatively, if your ROUTER supports DDNS, you can input the above details (b) in your ROUTER.  In which case, your ROUTER will update the DDNS server with your current WAN IP.

If CAMView is connected to your xDSL line or HUB, then;

(e) In iCAMView, goto Basic Settings --> Network --> PPPoE, and enter the details.

For users with STATIC IP; proceed directly to (d) or (e).

1. Make sure that PPPoE section in iCAMView is setup to connect to your ISP, and;

2. Make sure that Dynamic DNS in iCAMView is setup.

1. Check that your Router and iCAMVIew are not both also using EXTERNAL / WAN port 80.  If it is, change one to another EXTERNAL / WAN port. 

2. If you changed iCAMView default HTTP port 80 to another say, port 8081.  Then you will have to redirect your web browser by typing http://xxx.xxx.xxx.xxx:8081 where http://xxx.xxx.xxx.xxx is iCAMView IP address.

Make sure that you have a UDP port 9001 opened.

Different Routers have different setup for this section.  In general, a more advanced router will allow you to forward Internal / LAN port to an External / WAN port.  You can assign an internal port number to be forwarded to a different external port number.

However, there are also Routers which can not do this.  Your internal port = external port, and you are only allowed to open a range of ports.  Please check with your router's manufacturer on how to open the port for your router.

Make sure that your Internet Security Software / SPAM software does not block outgoing emails.

The average "Bytes of Image per Frame" is between 4Kbytes - 9Kbytes.  This size is determined according to color saturation of the image captured.   Therefore, the "Frame per Second" (FPS) = "Data transmission rate" (in Bytes/s) divided by "Bytes of Image per Frame" (Bytes/frame)

You can check your current FPS setting in iCAMView.  Network --> Account Settings --> FPS (default is 10)

At 10 FPS, iCAMView will need about 40Kbytes - 90Kbytes of bandwidth.

NOTE:

bps = bits per second  (8 bits =1 Byte)

Most ADSL throughput speed varies, and is dependent on distance and environmental constraints.  In most cases the actual throughput is only about 75%.

If you are using 56Kbps dial-up, your average speed should be around 4 Kbytes/sec - 6 Kbytes/sec
 

If you are using 512Kbps ADSL, your average speed should be around 40 Kbytes/sec - 50 Kbytes/sec If you are using T1 (1536Kbps) ADSL, your average speed should be 120 Kbytes/sec or higher.

If you are using 2M (2000Kbps) ADSL, your average speed should be 160 Kbytes/sec or higher.